Production and shipping times

Handcrafted production on request

All our products are made to order.
We do not sell ready-made products in stock: each item is created after receiving the order, with the customization requested by the customer.

We use techniques such as:

  • laser engraving

  • laser cutting

  • 3D printing

  • handcrafted workmanship

For this reason, production time is required before shipping.

Production times

The average production time is 2 – 3 working days .

Time may vary depending on:

  • product type

  • quantity ordered

  • level of customization

  • special requests

  • periods with many orders

Production time does not include shipping.

Shipping times

Once production is complete, the order is shipped.

Average delivery time:

  • Italy: 1–2 working days

  • Europe: 3–4 working days (if available)

Delivery times may vary depending on the courier and destination.

After shipping you will receive the tracking code.

Production + shipping

The total time is given by:

production time
+
shipping time

Example:

Production 3 days
2-day shipping
Total 5 days

Urgent orders

If you need to receive your order quickly, please contact us before purchasing.

In some cases we can reduce production times, but this is not always guaranteed.

Periods with longer times

During some periods the times may increase, for example:

  • holiday

  • Christmas

  • periods with many orders

  • holidays

We recommend ordering in advance.

Customizations and customer responsibilities

The customer is responsible for:

  • inserted text

  • spelling mistakes

  • chosen font

  • selected colors

  • required dimensions

Always check carefully before confirming your order.

Once production has started, it is not possible to modify the product.

Shipping address

Please make sure the address is correct.

We are not responsible for delays or problems caused by:

  • incorrect address

  • recipient absent

  • failure to collect

  • incomplete data

Delivery problems

If your package arrives damaged or fails to arrive, please contact us as soon as possible.

We will help you solve the problem.

Contacts

If you have any questions about production or shipping times, please contact us via the Contact page.